Introduction
Cognitive Calm Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or submitting your information through our contact form, you agree to the practices described below.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal information: Your name, email address, phone number, and any details you provide when contacting us or using our services.
• Technical information: IP address, browser type, operating system, and similar data collected automatically through cookies and analytics.
• Usage data: How you use our website—pages visited, time on page, and links clicked.

2. How We Use Your Information

We use your data to:

• Respond to enquiries or provide requested information.
• Deliver and manage our coaching or support services.
• Improve our website, content, and user experience.
• Comply with legal or regulatory obligations.

3. Legal Basis for Processing

• We rely on one or more of the following lawful bases:
• Consent – when you tick the consent box before submitting a form.
• Contract – where processing is necessary to perform an agreement with you.
• Legal obligation – where we must retain data for tax or regulatory reasons.
• Legitimate interest – to maintain website security and develop our services.

4. Sharing Your Information

• We never sell your data. We may share it only with:
• Trusted service providers (e.g., secure web-hosting or email delivery services) who act on our behalf and follow our instructions.
• Law enforcement or regulators if required by law.
• Professional advisers (such as accountants or legal counsel) bound by confidentiality.

5. Data Retention

Personal data submitted via our contact form is retained for up to 12 months after correspondence ends, unless we are required by law to keep it longer. After this period, the data is securely deleted.

6. Your Rights

• You may at any time:
• Request access to your personal data.
• Ask us to correct inaccurate information.
• Request erasure (“right to be forgotten”).
• Restrict or object to processing.
• Request a copy of your data in a portable format.
• Withdraw your consent.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.

7. Data Security

We use secure servers, SSL encryption, and access controls to protect your information against unauthorised access or disclosure.

8. Cookies

Our website uses cookies to function properly and analyse traffic.
For details on what cookies we use and how to manage them, please see our Cookies Policy.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “last updated” date will appear at the bottom of this page.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Cognitive Calm Ltd

contact form
71-75 Shelton Street, London WC2H 9JQ, United Kingdom
 

Last updated: 20 December 2025